Terms and Conditions

Terms and Conditions for Autumn Cph

Autumn Cph
Dag Hammerskjolds Alle 21 1-3
2100 København
Phone: +4529935238
VAT: 28890095

Payment

Autumn Cph accepts online payments with the following credit cards Visa/Dankort.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)

Autumn Cph uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Autumn Cph’s own website also uses encryption with SSL protocol.

Delivery and Shipment

The delivery time for your order is 1-5.

If you regret your purchase (Withdrawal)

Autumn Cph offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

Any return costs you incur yourself.

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om info@autumncph.com. In your message, clearly make us aware, that you want to use your right of withdrawal.

Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Autumn Cph to evaluate the item’s condition.

Warranty

There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.

Complaints regarding errors and defects must be reported to Autumn Cph in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint waives right to warranty if the items are handled improperly or unusually.

Autumn Cph covers return costs to a reasonable extent. When returning, please contact us at:

Autumn Cph
Dag Hammerskjolds Alle 21 1-3
Phone: +4529935238
Warranty complaints will not be accepted if they are sent by cash-on-delivery system.

Complaints

Complaints about product can be sent to:

Konkurrence- og Forbrugerstyrelsens
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For citizens of Europe who reside outside of Europe, complaints must be submitted through the EU Commisions Online Complaints Platform.
ec.europa.eu

When complaining you need to denounce our email address, info@autumncph.com, and the site, on which you made your purchase.